HR Operations Analyst Summary: The HR Operations Analyst handles complex HR cases, resolves escalations, and partners cross-functionally to ensure smooth HR processes. They contribute to documentation, training, and process improvements.
Key Responsibilities
: Resolve escalated employee and manager inquiries, providing guidance on more complex HR policies,
benefits
, payroll, onboarding, and performance management issues. Identify and propose process improvements for operational efficiency. Deliver accurate, consistent, and timely resolutions while analyzing root causes and recommending process improvements.
, Workday), ensuring data accuracy, integrity, and compliance. Process higher-complexity transactions with precision. Collaborate with Tier III, HR Business Partners, and Centers of Excellence to resolve cross-functional or policy-sensitive issues.
Monitor case trends and provide feedback to improve knowledge articles, SOPs, and training materials. Support service level agreements and quality metrics by identifying opportunities to streamline workflows. Coach and provide guidance to Tier I associates to ensure consistency and quality across the team.
Participate in system testing, audits, and special projects that enhance HR operations delivery. Leads the end-to-end coordination and delivery of new hire orientation, including managing all logistics such as communications, catering, room setup, and giveaways, while partnering with cross-functional stakeholders to ensure a seamless and engaging onboarding experience. Other duties as assigned.
Knowledge Skills: Working knowledge of HR policies, systems, and workflows. Problem-solving and critical thinking skills. Effective written and verbal communication.
Ability to manage multiple tasks and prioritize. , Workday reporting, EIB loads). Experience: 2–6 years of HR operations or shared services experience.
Education: Bachelor’s degree preferred or equivalent work experience. Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. COM ?
Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers. Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace.
com team! com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community.
Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work. com values working together and collaborating in person. Our employees work from the office 4 days a week .
com is the leading platform for intelligently connected properties. com 's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide.
com 's common stock is traded on Nasdaq under the ticker symbol ALRM. com delivers serious security for serious people. com .
BENEFITS
Our total rewards p
